LAST UPDATED / OCTOBER 30, 2026
30-day refund requests
You may request a refund within 30 calendar days of making a payment to MGM PHOTOGRAPHY LLC. Send your request to micah@mgmphoto.org with your name, payment date, amount, and the service concerned. Explain the reason for your request so we can review it.
Before services begin
Payments for services that have not begun are eligible for review for a refund. Any non-recoverable third-party expenses or reservation terms disclosed and agreed before payment will be considered in the review, subject to applicable law.
Completed services and delivered work
The 30-day request window does not guarantee a full refund for completed photography, editing, or delivered work. Any refund amount will take account of services already provided, agreed expenses, the relevant service agreement, and your applicable statutory rights. Please contact us promptly if you believe the agreed service was not supplied.
Cancellations and rescheduling
Contact the studio as early as possible if your plans change. Rescheduling depends on availability and the terms agreed for your assignment. Assignment-specific cancellation terms should be reviewed before you make a payment.
Review and payment
We will review the request and communicate the outcome using your contact details. Approved refunds are returned to the original payment method where possible. Processing time depends on the payment provider; the studio will confirm the expected timing when a refund is approved.
Contact
MGM PHOTOGRAPHY LLC · micah@mgmphoto.org · (904) 859-2120. 5620 Pathfinder Rd, Jacksonville, FL 32224. This policy does not limit rights that apply under consumer protection law.